FAQ’s Petro Packaging Plastic Tubes

Please Note: This page is for custom plastic tubing and custom extrusions ONLY.
For online ordering questions, please visit the FAQ page in our online store.

How do I place an order?
– All custom Petro Packaging plastic tubes and extrusion orders can be placed via phone, email, or fax.
Call: (908) 272-4054
Email: info@petropackaging.com
Fax: (908) 272-2836

What is your minimum order quantity?
– Order minimums for custom tubing and extrusions vary based on the diameter, length, and thickness of tube or shape needed. For a custom quote, please email info@petropackaging.com

– The standard order minimum for thin-wall open end tubes and thin-wall sealed bottom tubes is 1,000 pieces.

– The standard order minimum for stock heavy-wall butyrate tubes or stock extruded shapes is 1 carton (quantities per carton vary based on size and item).

What are your lead times?
-The lead time for most custom extrusions and custom open end tubing is approximately 3-4 weeks from the date the order is placed.

-The lead time for standard thin-wall sealed bottom tubes and threaded tubes is approximately 4-6 weeks from the date the order is placed.

The standard lead time for any custom printing jobs is approximately 6 weeks from the date the order is placed.

How do I get free samples of a custom size?
-Fill out our sample request form and specify the exact tube dimensions and quantity needed. We will send the exact size or closest available size.

Can I get 20 pcs of custom samples for a prototype before placing an order for a large quantity?
-We offer a customized small sample lot of 20 pcs for display testing.

-Sample lot charge: $100.00 + shipping

-Lead time: approx. 3 weeks

Can I get my order faster than the standard lead-time?
-All custom Petro Packaging plastic tubes and extrusions are made to order according our customers’ specifications. Orders are processed on a schedule in the order in which they are received. Accommodations can be made on a case by case basis depending on the schedule.

How do I get pricing for a specific part and quantity?
-Email: info@petropackaging.com for a custom quote.

-Send us the diameter, length, thickness of your part needed (measured in inches).

-Specify a few quantities you’d like quoted

-Price breaks are offered for larger quantities

Where do your products ship from?
-All products are shipped FOB Cranford, NJ.

Can I get different color caps that are not featured on your site?
-The order minimum for custom color caps is 20,000 pcs.

Can you make other sizes than those listed?
-We have an extensive range of capabilities to produce custom sizes.

-Email info@petropackaging with your exact dimensions needed and we will confirm the order minimum, price, and lead time.

What is the thickest plastic tube that you can manufacture?
-The thickest tube we can manufacture in custom open end tubing is 1/4” wall thickness.

-Sealed bottom tubes are only available in standard wall thickness listed.

What are the tolerances for the diameter and length of the tubing?
-Plastic tubes of 12” lengths and under have a tolerance of +/- 1/32”

-Plastic tubes over 12” lengths have a tolerance of +/- 1/16”

-Small diameter tubing has an OD tolerance of +/- .003”

-Large diameter tubing has an OD tolerance of +/-.007”

Are your products safe for contact with food?
-Plastic tubes and extrusions made from CAP or PETG material are FDA approved and safe for food contact.

Click here for CAP material specification sheets.
Click here for PETG material specification sheets.

Can I cancel my order for custom tubes?
-Once the order has been run, we are unable to cancel custom tubing orders.

Are your containers air/water tight?
-We do not guarantee that our tubes are water or air tight.

Which shipping companies do you use?
-We use the most economical method of shipment, UPS or common carrier

What is your Return Policy?
-Custom made open end tubes, sealed bottom tubes, and extrusions are made to order according to the customer’s specific requirements and are not returnable.

-Stock 6 FT CAB tubing that has not been used can be returned for a 25% restocking fee. Return shipping is the responsibility of the customer.

Is there a minimum/maximum length for your extruded tubes and containers?
-Minimum and Maximum lengths are evaluated on a case by case basis depending on size and wall thickness.

How can I cut your 18” stocked tubes to my desired length?
-Thin wall tubing can be cut with scissors

-Heavier wall tubing can be cut with a table saw or a band saw

What plastic materials are used to produce your products?
-CAP

-PETG

-CAB

How do I check status of my custom tube or custom extrusion order?
-Email info@petropackaging.com or Call (908) 272-4054

Provide your full company name the order was placed under, order date, PO#, and Sales Order#. We will be happy to update you with the status of your order.